We believe in results rooted in purity and consistency.

We’re confident in the nourishing power of our ancestral skincare. That’s why we offer a 60-day money-back guarantee—designed for those who genuinely commit to their skincare journey.

To be eligible for a refund, the following conditions must be met:

Eligibility Requirements:

• You must use the product(s) as directed, daily, for 60 consecutive days. Our formulations are designed to work best when used consistently and as part of your daily ritual.
  
• You must submit clear, date-stamped photos of your face:
  
• These must be taken in the same lighting, angle, and without filters or makeup.
  
• A valid receipt or order number must be provided.
  
• Any remaining product and original packaging must be returned, even if empty.
  
• Requests must be submitted within 65 days of the purchase date (to allow shipping time). Late claims will not be accepted.
  

The Guarantee Does Not Cover:

• Inconsistent use (missed weeks, irregular application, etc.)
• Reactions due to incorrect use (e.g., over-cleansing or product layering with incompatible items)
• Personal preference or scent dislike
• Orders placed via third-party retailers
• Gifted items or sample sizes

How to Submit a Claim:

Email us at hello@luminatebeaute.com with:

Once reviewed, if approved, we will provide return instructions and issue a full refund (excluding shipping) within 7 business days of receiving the returned items.

We created Luminate to work. And we stand behind it. This policy is here to empower committed customers and protect our small business from casual misuse.

✨ Thank you for honouring our ingredients, rituals, and philosophy.